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What is Accidental Damage Insurance?
By purchasing Accidental Damage Insurance for 12 or 24 months, you will be adding to the legal warranty automatically provided by the manufacturer for the product you purchase. It helps prevent unexpected costs associated with damage to your new product. Validity starts from the date you arrange the service.
Accidental damage insurance is only for individuals not acting in the course of their business (purchase of goods without an ID number).
In what cases can I rely on it?
in case of damage to the product, among other things:
- as a result of a bump or fall, for example when a device (laptop, camera) falls off a table
- caused by moisture or water, e.g. if you spill coffee on your tablet
- caused by lightning or power surges
in case of theft of the product due to robbery or burglary.
What to do if the device breaks?
In the event that a fault is found on the device during the term of the Accidental Damage Insurance, please have your contract number ready and contact the Allianz customer service line at 283 002 868.
The line staff will verify the validity of the contract, take your contact details, as well as information about the product and the nature of its defect.
The order will then be handed over to the relevant service partner, who will contact you within a maximum of 2 working days and agree with you on the method and date of repair.
In the event that the repair is unrepairable or unprofitable, we will either provide you with a new device of comparable parameters, including its transport to your address, or we will refund the time price of the goods. If the product is stolen as a result of theft or burglary, we will pay you the time value of the goods.
Do I have to pay anything?
The insurance company pays for the repairman's work, spare parts and transport back to your home. You only pay the postage to send the device to the repair shop and then a low deductible.
Complaints and returns
If you return the goods within the statutory 14-day period, you will also be refunded the full amount of the Accidental Damage Insurance. If there is an irreparable defect within the statutory warranty period, you will be refunded the unused insurance premium.
What is the time cost of goods?
The time price takes into account the wear and tear of the goods over time and is calculated as the purchase price less depreciation and deductibles.
How to obtain Accidental Damage Insurance?
Select the goods and tick the "+12 months" or "+24 months" accidental damage insurance box in the basket.
You will always see the exact amount of accidental damage insurance for each product for which you can take out Accidental Damage Insurance.
After you have paid the purchase price including the insurance premium and received the ordered goods, you will receive an Accidental Damage Insurance Certificate by e-mail as confirmation.
For more information on Accidental Damage and Theft Insurance (PNPO), click here